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Please join me in our new location, effective October 10, 2010:

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Let's be unforgettable together!

Dolphins, Whales and Sharks

One of the challenges of professional advisors is seeking out the right clients for our talents and business model. We often get seduced into chasing the big name or the bleeding-edge project, only to shake our heads in disbelief once we’re in the midst of the work.

Try thinking of your target clients as dolphins, whales or sharks.

Dolphins are highly intelligent, social (in small groups) and nimble. When the situation warrants, dolphins will merge their pod (about 12 dolphins) with others. Dolphin clients naturally collaborate and thrive in team situations. They will seek out advisors who are adaptable, nimble and smart. They aren’t cheap, but highly value conscious.

Whales are smart, but their sheer size makes them ungainly. They don’t maneuver easily, but when they do surface it is unforgettable. Like dolphins, they travel in pods, but do not routinely join larger groups. Whale clients tend to be large, entrenched organizations. Their functional leaders often don’t collaborate outside their team. Whales gravitate to advisors with big, complex project expertise and tend to pay accordingly.

Sharks are equally maligned and celebrated (Shark Week anyone?) They can be fascinating to watch and yet turn deadly on a dime. Some are highly social and others solitary hunters. Shark clients must be engaged very deliberately. True collaboration—even if you hold the key to their success—is not in their DNA. Sharks want to win and may well sacrifice you if it buys them their end goal. Not terribly price conscious, they are drawn to advisors who can draw a straight line to their prize.

Dolphins, whales and sharks. Who is your ideal client?

Do Unto Others....

Your mother probably told you to “treat others the way you’d like to be treated.” But she got it just slightly wrong. The best advisors treat their clients the way the client wants to be treated.

Think about it. Each of your clients is an individual with distinct preferences for communicating, leading people and managing their business (not to mention their advisors).

No, you needn’t bend to every wind. But have you built in enough flexibility in your style and business model to meet the needs of your core clientele? Side benefit: as you adapt better with your clients they in turn want you around more often.

Let’s say you tend to be a flowery communicator. You’ll never use 1 word when 8 will do. But your client is a “just the facts” kind of guy. Are you defaulting to your style or do you try to speak (and write) in language he can digest quickly? And are you paying attention to the verbal and non-verbal cues he is sending? If you make him work too hard, he’s likely to look elsewhere.

Perhaps your client is a hands-on, collaborative leader who enjoys intense team discussions about the issues you’re addressing. You prefer to deal with her one-to-one and chafe when you must engage with group dynamics. Without a little adaptability, you run the risk of your discomfort costing you larger engagements and a bigger playing field.

Or, perhaps you’re a coach and you’ve developed a structured call/fee system as your core business model. What about potential clients who aren’t so structured but could use your services? Are you going to make them adopt your work style? Getting creative to develop profitable new ways to serve this market can bring more clients to your door.

It’s not about changing your business model (or who you are)--it’s about staying flexible.

Top 5 Reasons To Blog (Or Not To Blog)

Professional advisors are a unique class of bloggers. We essentially sell advice for a living. We (rarely) make money from advertising, nor do we really want to. Blogs for advisors are often a distribution channel for thought leadership and—done well—a piece of our sales funnel. So the big question is: to blog or not to blog?

I’ve assembled a list of the top 5 reasons for both. Take a look and share your additions, deletions and comments.

Top 5 Reasons To Blog

You've got a clear point of view. As an advisor, you should have a clear, compelling POV to serve as your blog's organizing theme. Every post relates in some way to your core beliefs about how your clients can be successful.

You write regularly. No exceptions. Pick a schedule that works for you (a minimum of 2x/month) and stick to it. No matter what client emergency comes up. Why is consistency so critical? Because readers—future clients—make snap judgments about your reliability from your posts. Don’t let them view you as flighty or unreliable.

Your return (financial, PR or otherwise) warrants your time investment. Be clear on your goals, time commitment and desired outcomes. You won’t reach your goals overnight, but monitor your metrics. This is an investment in your future and you want to make it worth your while.

You know it’s about your audience. Look for new ways to present ideas that will engage your readers. If they make comments, write back! They have taken some of their valuable time to connect with you—don’t blow it now. I’m still waiting for a so-called PR blogger to engage in a conversation he started—6 weeks later!

You hold yourself publicly accountable. Not only do you publish regularly, but you are willing to be accountable to your readers. This means that you don’t just promote your blog, you own up to mistakes and deal with critics (and trolls) effectively.

Top 5 Reasons NOT To Blog

You sound like everybody else. If all you have to say is a regurgitated version of someone else’s content, you won’t be successful in the blogosphere. Find your authentic voice and share it. Hint: It may take a few posts—with feedback—to find the voice that best suits you.

You insist on putting your political or religious views front and center. Just don’t. You’re not a political or religious blogger, this is about your business. Your goal is to draw the right clients to you, not to convert someone to your religious beliefs. Stick to your expertise and insights.

Your writing doesn’t cut it. Long, jargon-packed sentences will not help you demonstrate your expertise. Since I have yet to meet a professional advisor who believes they are NOT a good writer, get a 2^nd opinion! Or a very good editor.

Public criticism makes you wilt. Frankly, this could be all the more reason to blog—you need to toughen up and get yourself in front of a larger audience. But if you have all the work you can handle and don’t want to deal with this particular fear, simply abstain.

You never met a rant you didn’t like. We’re talking turning a mild-mannered, smart advisor into a raging beast. Haven't you witnessed emotion-fueled rants in blogs and various social media? The only thing rants bring you is fellow ranters. Is that really how you want to grow your business?

Blogging. Not for everyone, but a clear opportunity to spread your word. What would you add to the lists?

Specialty Of The House

Imagine your clients choosing you the way most of us choose restaurants. They decide what they’re in the mood for—sushi, deli, pizza. Or maybe it’s that special occasion, break-the-bank meal. And then they consider where they’re likely to find exactly what they want/need.

If you own a restaurant, you want your clientele to say “I want Canter’s Deli”, not “I want a sandwich.” Ditto every other top-of-their-game restaurant from Fatburger to The French Laundry. Draw your clients to you in the same way. Make your offerings clear, compelling and uniquely distinct.

Choose your category. What kind of restaurant are you? Unless you’re a category-breaker, you’ll slot into a niche—haute cuisine, burger joint, seafood shack, food truck. Look around you and see how many others claim your category. Chances are, clients are surrounded by good choices. You’ve got to make yourself stand out.

Narrow your appeal. Will you focus on an ethnic cuisine or perhaps steak or seafood? Are you all about romantic corner booths, a spectacular view or whacking crabs with a mallet? Do patrons come to you for a raucous good time or are they serious foodies worshipping at the latest mecca? Narrowing your appeal lets those who will love you find you faster.

Discover your specialty of the house. Your clientele will tell you what they come back for. And it may be more about their waiter remembering their name and favorites then about your clams casino. It’s about their complete experience, which any successful restaurateur will tell you includes price, service, ambience and location.

So ask your clients why they choose you. Dig for the truth. And use what you find to let the rest of the world know your claim to fame.

Tilting At Windmills

Remember Don Quixote? He was busy attacking windmills while imagining himself fighting giants. He believed he was achieving a grand and glorious vision as he ignored reality.

It’s a risk we all run when we’re trying to stake our territory in a fast moving, challenging economy. Instead, ask yourself some key questions.

Who am I competing against? Is it really competitor A, B or C? Or is doing nothing your real competition? Let’s face it. For lots of services, inertia is a powerful thing: financial advisors, accountants, actuaries, estate planners. Why should your client make a change? Maybe the real fight is getting them to know they must act.

What is your financial truth? I spoke with someone recently who was consumed with determining his ideal billing rate. The problem? He had no idea where his next project was coming from. The issue wasn’t his billing rate, but his pipeline. Focusing on rates gives him something to obsess about while he busily ignores the elephant in the room.

What’s your sweet spot? Which clients and what work best suit your talents and passions? How front and center are they in your daily interactions? Beware of defaulting to what comes to you. You may quickly find yourself getting wrapped into elaborate time-sucks outside of your sweet spot. Before you know it, your productivity is down and your fun evaporates.

Tilting at windmills didn’t serve Don Quixote. Don’t let it seduce you.

Creativity Meets Courage

I had an interesting discussion Saturday with playwright (and producer, director) Del Shores just before seeing his newest work “Yellow”. Del is known for comedy with a southern twist and has several hit plays and movies plus a TV series (“Sordid Lives”) under his belt. He is a creative wizard who also has the chops to successfully produce his work.

Listening to his story, I was struck by how much courage is required to put his work on display. Noted playwrights draw noted critics. And yes, their critical acclaim can fill the house. But the right thumbs down can also tank a fledgling project.

Del was exceedingly candid about the challenges of putting his work out there every day for others to critique. And—while most of us work from a quieter stage—I found his lessons worth sharing.

Let your work evolve. Del is known for comedy, yet his newest work deals with heavy emotional issues. What makes it so “Del” is weaving his unique brand of southern comedy into a tragic story: we were alternating deep belly laughs with copious tears. Dramedy anyone?

Be confident. Oh, and if you aren’t always feeling it? Take a deep breath and put your work out there anyway. Most smart, talented people doubt themselves at some point. Combat that by surrounding yourself with inspiring allies--you’ll catapult yourself just to keep up. Nobody benefits when you keep potentially great ideas under a rock.

Touch everything important. Del drops by the front office to check ticket sales. He gathers his actors before every performance for an inspiring huddle. He gives memorable press interviews—no shrinking violet here. And he stands at the exit (think Father of the Bride), listening to outgoing comments and connecting with theatre lovers. He promotes with gusto and an open ear.

So. Has your creativity met with courage yet?

What Do Award Winning TV Commercials and Consultants Have in Common?

You can learn a lot in a year. I sure did.

This week marks a year since I started blogging weekly (initial audience: 3.) Lessons learned are worth sharing, which I’ll do in a future update.

Instead, this week, I’d like to re-share my first post (with apologies to the much-appreciated initial 3) because I think the message still resonates a year later.

Click here to take a look.

Let me know what you think…….

Launching The Emergency Slide

There’s been lots of chatter last week about a certain flight attendant launching the emergency slide inappropriately. Which begs an interesting question: When should you deploy yours?

Drama aside, sometimes it’s appropriate to make a hasty exit from your client.

You (or your team) don’t get no respect. I’m not talking about checking a blackberry during a meeting, but hard core bad behavior to you, your team or your client’s team. Belittling, berating or threatening are not OK. Cut those folks loose if you can’t immediately turn them around.

Ethics have taken a holiday. Sometimes, big change (think mergers, layoffs, bet-the-career lawsuits) tempts clients to do things they’d never consider under other circumstances. Help them get their bearings back and coach them through hard change but don’t follow (or tacitly support) their ethical lapses.

The dog ate my homework. You’re working on a critical project that requires collaboration with your client—data access, emails, approvals, meetings. There’s always an excuse why something can’t be done by the due date (often including getting your bills paid.) This is a client who frequently fails—don’t let them torpedo your work.

Launching the emergency slide—sometimes, it’s the best option.

Backwards In High Heels

Famously said of Ginger Rogers: She did everything Fred Astaire did but backwards and in high heels.

Not so different from boutique firms and independents competing against the big guys. Like Fred and Ginger, the best make it look effortless while working constantly on their footwork.

The key is to play to your strengths and highlight the things you deliver that the global behemoths can’t touch. For example:

Make technology work for you. Gone are the days when big meant the best technology. Small means nimble (not to mention you can squeeze a nickel until the buffalo screams.) Embrace new (cheaper) technology while the big guys waste months hammering it out in committee. You—if you’ve got the chutzpah—can now be first to market.

Inject your personality. You can afford to be a little cheeky in order to stand out. Don’t fall into the trap of saying “it’s our service, our people, our technology”. Blah, blah, blah. Show them instead. Let potential clients see you and your team as real people. Demonstrate who you are and what they can expect from you.

Put your stamp on everything. Whether you work solo or lead a group, make sure your beliefs and practices are woven into everything you do. Proposals. Social media interaction. Blogs. Referrals. Billing. Making calls. Responding to help requests. High touch means high regard (and deeper relationships).

So give it a try: release your inner Fred or Ginger.

Are You Just Clucking?

There is an old farm expression: “I can hear you clucking but I can't find your nest”.

The 2010 version: There is a whole lot of clucking going on instead of real, move-the-needle conversations. Social media seems to goad us into speaking when we have nothing—really—to say. Beware of three cardinal sins:

Shameless self-promotion. You have information that will help clients and prospects solve problems. That is NOT shameless self-promotion. We veer into shameless territory when we lose sight of how the reader will benefit. Give them wisdom or make them think—or laugh—but don’t bore them with your irrelevant minutiae (give foursquare the boot.)

Ignoring publishing standards. Self-publishing is a great invention, but not if you don’t hire yourself a rock-solid editor to save you from yourself. Editorial gaffes scream amateur. And your blog or newsletters? Typos demonstrate that you don’t pay attention to detail, or worse: that you don’t care about the quality of your work.

Incivility. Snarky can be lucrative (Bill Maher anyone?) but it’s a niche suitable for very few. Engaging in spirited—but respectful—conversations forges new relationships and creates break-through ideas. Your mother was right—manners matter.

So go ahead: promote, write, push the envelope. Just don’t be clucking with the other chickens.

Boost Your Presence

Presence. That indefinable but immediately recognizable quality that compels you to pay attention.

It’s not about being loud or self-centered, but about quiet confidence. Clarity. And knowing your value without having to convince everyone you meet.

Increasing your presence is actually easier than it sounds. Master these simple habits to boost your presence:

Speak thoughtfully. Instead of--live or online--jumping into every conversation with your point of view, choose wisely. “A fool may talk, but a wise man speaks”. Being thoughtful is good, perhaps more so with so many channels now surrounding us with noise.

Engage. When you do speak, make your primary goal to understand the other person. Even if they never ask you a question, they will remember you as “that brilliant conversationalist”. That’s how rare and valuable it is to have someone listen to and understand us.

Align your outside with your inside. Quiet, studious, technical professional? Wear sober, great-fitting clothes (no wrinkles, spills or tatters) appropriate to your industry. Add one unusual detail as your signature. An eye-catching pair of glasses. The perfect pair of statement shoes. A bold pocket square. Just be sure it truly fits you.

Boost your presence, boost your impact, boost your audience.

Your Edge: Not Always What You Think

Your edge. It’s what the marketplace values most about you (and your firm). It’s why clients hire you and your tribe refers you. Are you clear on yours?

A lot of professionals assume their expertise is their calling card. You are an amazing corporate bankruptcy attorney. The expert on executive compensation. The wizard of SAP implementations.

You may indeed be a genius in your field, but few clients refer you solely on your expertise. One notable exception: when they need a “bet the company” solution and personality becomes secondary to immediate, tangible results. Or, you’re a brain surgeon.

So unless you're in that rarified territory, your edge is not your expertise. It's just the price of admission.

Your real edge is how you do what you do. Not your methodology but your humanology. Are you genuine? Do you really care about the results you’re creating? Are you likable (but not a sycophant)? Do you use humor effectively? Do you get clients the answers they need and help them feel good about working with you? Even when—especially when—you’re doing tough, game-changing work?

What's your edge?

Making Your Star Turn Work

Most of us in the advisory professions get our moment(s) in the spotlight at some point. Whether it’s because you’re leaving to try your chances with another team or you’re announcing a bold new adventure—you want to make sure your real message gets through.

Need some reminders for your star turn? America’s latest PR-spectacle—this time in sports—has given us a few.

Deliver the bad news—I don’t want to stay in Cleveland, come to New York, etc—personally. They’ll still hate your decision (maybe even you), but you’ll know you did your best to honor your relationships and your past work.

Praise in public, critique in private. Now is not the time to diss the losers publicly. Nerves are raw. Yes, you can let off steam with a few friends—that’s what they’re for after all. But with bloggers listening and cameras rolling? Not so much.

Keep great advisors, but ditch the entourage. Great advisors give solid advice that you can act on. An entourage tells you what you want to hear. They convince you to refer to yourself in the 3rd person. Before you know it, your true, irreplaceable audience starts to slip away.

At the end of the day, we all make decisions that are right for us—taking some slings and arrows comes with the territory. When it’s your star turn, HOW you deliver the news speaks volumes.

What Fuels You?

Life—and work—runs better with high octane fuel. The inevitable bumps in the road—frustrations with clients, partners and situations—are smoother when you’re burning the high octane stuff.

Need a better fuel source? Generate your own supply by connecting the deep purpose in your work with what you do every day. It goes beyond revenue and productivity goals. Dig deep to what really matters most to you as you build your business. Consider 3 success stories:

Dad with a mission: A consultant and new dad is exquisitely clear on his motivation—building a bigger, better life for his family. It gets him through some long days and reminds him to take time out to play, laugh and connect.

Career-changer: An advisor spends her career helping others transition to new work—and loses her job to the economy. She uses the fuel she generates from creating “ah ha” moments for clients to start and sustain her own firm.

Social entrepreneur: A consultant contemplates her values and starts a company to protect children. Drop-kicking industry expectations, she creates an integrated work and home life that feeds her to do more.

What fuels you?

Ready. Fire. Aim

Gen. Stanley McChrystal. BP Plc Chief Executive Officer Tony Hayward. They have sparked some spirited discussions with crisis communications and leadership experts. How could savvy, high-visibility pros go so wrong?

Clearly, they both would have benefitted from a little more aiming and a lot less firing. But it would be a shame if our only lesson from their stunning blunders is to be afraid to take a risk.

Professional advisors are by nature risk-averse. Most of us were trained analytically. We want predictable, accurate results most of the time. It’s what clients pay us for.

But what if what we really need to do—sometimes—is to fire first? Interpreting a highly technical IRS guideline might not be the place to experiment. But choosing to stop working on—or delegating—a predictable (yet mind-numbing) revenue stream to create white space could be just the ticket.

Forging new territory never comes with a money-back guarantee. So yes, learn from the gaffes made by the warrior and the CEO. But don’t let it rob you of the courage to take a calculated risk.

Ready. Fire. Aim. It doesn’t have to be a bad thing.

Summer Solstice: Rejuvenate Your Practice

June 21. The start of summer and the longest day of the year. The perfect turning point—solstice—to assess your 2010 progress. Maybe give yourself a kick in the pants since the year is about half over. Well, there is that.

But it’s a great excuse to see the flip side. You’ve been working hard to make your practice sizzle and grow. How much fun are you having? Are you enjoying yourself and those you love? Do you come to work feeling alive and refreshed? I thought so.

Time to throw some summer in your solstice. Here are three easy ideas to create your own summer solstice time outs.

Time Out #1: Grab your child (or borrow one) and let them set your agenda for an afternoon. Do whatever, wherever, whenever. Repeat as often as necessary to remember what joy looks like.

Time Out #2: Spend a day indulging in your favorite pastime—no excuses permitted. A juicy novel in the hammock? Check. A day tinkering on your ‘68 Mustang? Check. An outing at the beach, complete with a tailgate barbeque? Check.

Time Out #3: Give something to someone who needs you. Visit your grandmother. Serve in a homeless shelter. Surprise your mate with their perfect date—just the two of you.

Indulge a little. Come back renewed and sassy. Repeat.

Capturing Your "Only"

You know you need to differentiate yourself from others in your space but some days it just ain’t easy. One trick: think like a journalist. Remember the lesson from high school? Who, what, when, where, why and how.

Who are your clients? Consider industry, function, location, complexity, position, gender, ethnicity and more. What do they have in common?

What do you offer them? Be specific. You aren’t just the title on your business card. Drill down and consider all that you bring to the party. Perhaps you speak Spanish or have a highly tuned ability to mediate disputes. Don’t be shy—these are attributes your sweet-spot clients will truly appreciate.

When do they need you? Think triggers, like business events (buy/sell, merger, spin-off, new product line) or personal (promotion, marriage, birth, divorce, death). What trends and influences make them need you more?

Where are your clients? Do you practice locally, regionally, nationally or internationally? Do you have deep or broad geographic expertise that clients value?

Why do you matter to your clients? Remember, clients buy based on emotion—on how you make them feel. Do they feel more confident, safer, smarter, faster, richer when they work with you? Think about what they gain by being part of your tribe.

How are you different? Look at it from the client experience—from how you first attracted, engaged and consulted with them to how they experience you throughout the relationship. Don’t forget to include your distinct personality and style—it’s part of your “only” package.

Who, what, when , where, why, how. Try it to capture your “only”.

Staple Yourself

Alan Webber (of Fast Company fame) found a new use for HBS Professor Ben Shapiro’s “staple yourself to an order” concept: applying it to solve social problems that plague us. Think about eliminating hunger, homelessness and child abuse in our time. He’s got some great ideas well worth a look.

But why limit yourself to social issues? Your consulting, advisory or coaching practice could benefit from stapling yourself to a critical issue or two. Consider the big 3:

Attracting the right clients. Staple yourself to your potential clients’ experience. Are you, your team and your marketing collateral focused on your sweet-spot? For whom do you produce your best results? Are you repelling the bad-fits early in the attraction process or are you wasting valuable time on non-starters? What happens to prospects who become clients? Do they become apostles for your brand or do they fade into the background while you are dazzled by the next opportunity? Ask tough questions and be very attentive to the answers.

Boosting margins. Take a closer look at your business model. Staple yourself to that. Do you have pricey partners (including you) doing low billing rate work? Your senior talent could be waiting for the right moment to bolt. How well are you leveraging your intellectual capital across multiple platforms? What investments are you making in fostering innovation—creating white space and higher margins? If you were on the outside looking in, would you buy your business? A stable, growing enterprise with a deep story is worth far more than a series of one-off projects. How much of a marketplace premium would you command?

Courting media attention. So, you’ve got a killer concept and figure the media should be beating a path to your door. Not happening? Bring out the staple gun. Whose attention do you want to attract? Why should they care about you? What are you doing that is newsworthy to their audience? Are you investing consistent time and effort developing—and sharing—interesting, media-friendly content? Recycling the same old ideas will not get you headlines or influence. And how quickly do you respond to media inquiries? Do you come off as smoke and mirrors or the real deal?

Attracting the right clients, boosting margins and courting media attention. Staple yourself to those.